Desk terms.

Addressed to capable natural persons, sole traders and legal entities. The Refund Policy and the Privacy Policy are part of this Offer and are published on the Site.

1. General

1.1. This Offer is addressed to capable natural persons, individual entrepreneurs and legal entities. The Refund Policy and the Policy on personal data are an integral part of the Offer and are published on the Site.

1.2. Nothing in the Offer limits rights granted to a consumer by law. Unlawful terms are not applied and do not affect the rest.

2. Terms

2.1. Service — the NullRoute site, cabinet, API, software gateways and related infrastructure.

2.2. Services — access to compute infrastructure, routing of API requests, compute resources, interaction with AI providers, usage accounting and support.

2.3. Tariff volume — a prepaid right to use the Service, shown in the cabinet as an available resource limit.

2.4. Tokens — technical units for metering use (input, output, cached). Tokens are not money, e-money, a payment instrument, digital currency, a security or a standalone good.

2.5. Words such as “balance”, “top-up” and “debit” in the interface are technical labels only. “Balance” means remaining tariff volume. “Top-up” means its increase after payment. “Debit” means its decrease as Services are rendered.

2.6. API key — a secret identifying requests. It is not a payment instrument.

2.7. External provider — the rights holder of an AI model or an infrastructure supplier used to fulfil a request.

2.8. AI result — text, code, image or other data produced by an AI model.

2.9. Consumer — a natural person using the Services for personal, family or household needs, not for business.

3. Acceptance and contract

3.1. Acceptance on registration is creating an account after reading the Offer and confirming it in the interface. Acceptance of paid Services is payment of the chosen tariff volume. Consent to personal-data processing, where required, is a separate confirming act.

3.2. Acceptance must be full and unconditional. The contract is concluded at acceptance.

3.3. Before payment the User is shown price, currency, tariff volume, applicable coefficients, payment method and material limits.

3.4. A person acting for an organisation confirms authority. Without proof they answer for their own acts within the law.

4. Subject

4.1. The Operator shall grant the Customer the right to use the Service within the chosen tariff volume. The Customer shall pay for the Services.

4.2. The contract is not a sale of tokens, money substitutes, e-money or a deposit-style claim. Payment is prepayment for a determinable volume of Services.

4.3. Models, modes, coefficients and functions are published in the Service. The Operator may use external providers and remains liable to the Customer.

4.4. The contract grants no exclusive rights in the Service, models, code or marks.

5. Performance

5.1. Performance starts with account creation, activation of tariff volume and preparation of infrastructure.

5.2. The Service is rendered remotely over the Internet. There is no physical delivery. After payment confirmation, tariff volume is usually activated automatically within minutes. If the volume never appears or the account cannot be used, section 12 applies.

5.3. Volume of use is determined by technical data: model, token counts, and the coefficient in force at the time of the request.

5.4. An erroneous debit is checked and corrected. The Customer may dispute the calculation and submit their own logs.

6. Price and settlement

6.1. Price and tariff volume are shown before payment. For a Consumer the price is shown in euro, including taxes and charges of the Operator.

6.2. Tariff volume decreases as Services are rendered. Model coefficients may differ. Changes apply only to new requests.

6.3. Bonus or promo volume is given without payment, has no cash equivalent and is not included in a refund.

6.4. Tariff volume is tied to the account, is not a monetary claim and is not transferred to another person without the Operator’s consent, except succession.

6.5. Recurring charges are not applied without a separate explicit opt-in.

6.6. The payment duty is performed when the payment provider confirms the payment.

6.7. Available methods and the fee of a given method are shown before payment. A method is offered only while its integration works.

6.8. Payment is made on the payment provider’s protected page. The Operator does not request or store full card details.

7. Use rules

7.1. The Service may not be used for unlawful activity, infringement of third-party rights, fraud, spam, malware or other illegal ends.

7.2. Circumventing limits, interfering with metering or security, and creating excessive or destabilising load are forbidden.

7.3. Resale of access, public distribution of an API key and use of the Service as a public proxy are forbidden.

7.4. The User must have lawful rights in materials sent in a request.

7.5. On breach the Operator may proportionately restrict access, notifying the User if risk allows.

7.6. To prevent abuse of compute, the Service automatically analyses requests. A higher debit coefficient (×3) applies only to sustained output-heavy traffic where output exceeds input by more than 10× across many requests (for example, bulk generation farms). Ordinary use — coding, chat, agents, RAG — is never treated as that case.

7.7. On a material breach the Operator may temporarily restrict access without prior notice if delay creates risk for the Service or third parties. Unused tariff volume is not cashed out. Volume taken in error remains subject to section 12.

8. AI models and external providers

8.1. AI models produce a probabilistic result. The Operator does not warrant accuracy, completeness, uniqueness or fitness for a particular purpose unless given separately.

8.2. The result may contain errors. The Customer must check it before publication or a decision.

8.3. An AI result may not be the sole basis for medical, legal, financial or other material decisions without specialist review.

8.4. External providers may change models and terms. The Operator may replace a route with a functionally comparable one.

8.5. NullRoute is not an official service, agent or partner of external providers unless stated expressly.

8.6. Presence of a model in the catalogue is not a guarantee of constant availability. If all routes are temporarily down, unused tariff volume is kept and failed operations are not billed.

9. Account security

9.1. The Customer must keep API keys secret and revoke them at once if compromise is suspected.

9.2. Requests with a valid key are treated as initiated by the account holder until the Operator learned of the compromise. This does not apply if unauthorised access was caused by a security failure of the Operator.

9.3. The Operator may temporarily block access on signs of compromise, fraudulent payment or abnormal load.

9.4. If a payment is reversed or found fraudulent, the matching unused part of tariff volume is cancelled.

10. Duties

10.1. The Operator shall give accurate information about the Services, activate paid tariff volume, keep accounts and provide support.

10.2. The Operator may update software, run maintenance, change routes and the set of models, keeping the Customer’s mandatory rights.

10.3. The Customer shall give accurate data, follow the use rules and control their keys.

10.4. Refund claims are limited to the two cases in section 12. Unused leftover is not cash.

11. Quality and availability

11.1. Quality is correspondence to the published description and mandatory law.

11.2. The Operator aims at availability but does not guarantee continuous work of every model.

11.3. A voluntary check of initial operability is 72 hours. In that period the Customer may demand diagnosis, correction or a refund. This is not a warranty period and does not cut Consumer rights under the law.

12. Refunds — two cases only

12.1. There is no refund for unused leftover, a change of mind, a disliked model, a bad AI result, or tokens spent.

12.2. A refund is due only if (a) payment is confirmed but the account cannot be used and we cannot repair it, or (b) payment is confirmed but the paid volume never appeared on the balance from the start.

12.3. First we repair: open the account or credit the missing volume. Cash only if that repair is impossible.

12.4. Tokens that landed and an account that works are not refunded, including leftover. Promo is never cash.

12.5. Detail is in the Refund Policy.

13. Intellectual property

13.1. Exclusive rights in the Service belong to their holders. The Customer receives a limited, non-exclusive, non-transferable right of use for the term of the contract.

13.2. The Customer keeps rights in lawfully uploaded materials. The Operator may technically reproduce and transmit them to the extent needed to fulfil a request.

13.3. The legal regime of an AI result depends on law and the external provider’s terms. The Operator does not warrant uniqueness or absence of overlap with other material.

14. Personal data

14.1. Processing follows the Privacy Policy and applicable law.

14.2. Request content is sent to an external provider to the extent needed to generate a result. The Customer must take this into account before putting personal data in a request.

14.3. Consent, where required, is given separately.

15. Business use

15.1. If the Customer uses the Service in business, the relation is governed first by civil law. Such a Customer is not a Consumer.

15.2. For corporate use the parties may sign a separate contract, which prevails on conflict.

15.3. A B2B customer sends reasoned objections to usage reports within 10 business days. Silence is evidence of acceptance but does not bar a claim of a hidden error.

15.4. In B2B, as far as the law allows, the Operator reimburses only documented direct actual damage. Lost profit is not reimbursed. Aggregate liability for a disputed event is limited to the sum paid for the tariff volume. The cap does not apply in case of intent or where the law forbids it.

16. Liability

16.1. The parties answer for breach under the law and this Offer. The Operator answers for its own improper rendering of Services.

16.2. The Operator does not answer for inability to use caused by the Customer’s equipment or settings, unlawful request content, key compromise by the Customer’s fault, or third-party acts outside the Operator’s control.

16.3. Limits of liability do not apply in case of intent, a confidentiality breach by the Operator’s fault, harm to life or health, or other cases forbidden by law.

17. Force majeure

17.1. A party is released from liability for non-performance caused by extraordinary and unavoidable circumstances beyond reasonable control.

17.2. The party notifies the other in a reasonable time. Force majeure suspends performance for its duration. Failed operations are not billed. Unused tariff volume is kept.

18. Term, suspension, end

18.1. The contract runs from acceptance until obligations are performed or it ends by law or this Offer.

18.2. The Customer may stop using the Service at any time. Stopping does not turn leftover tariff volume into cash.

18.3. The Operator may end the contract on a material breach after notice and a reasonable cure period. Unused leftover is not cashed out. Volume taken by a proven Operator error remains subject to section 12.

19. Changes, notices, disputes

19.1. The Operator may change the Offer for the future without prior warning. A new edition takes effect from the stated date and has no retroactive force.

19.2. Material notices are placed in the cabinet, on the site or in a public channel.

19.3. The contract is governed by the law of the Operator’s place of establishment unless a mandatory consumer forum applies.

19.4. A Consumer may sue at their place of residence or at the place of conclusion or performance.

20. Operator

20.1. Operator: NullRoute desk.

20.2. Site: this domain.

20.3. Support: the contacts page.

20.4. NullRoute is not an official product of OpenAI, Anthropic, xAI, Google, Alibaba, Moonshot, DeepSeek, Zhipu, Xiaomi or MiniMax.